privacy policy

Tintagel Brewery ("we," "us," or "our") is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy describes how we collect, use, and share information when you visit or make a purchase from www.tintagelbrewery.com (the "Site") or otherwise interact with us.

By visiting the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information for different purposes to provide and improve our service to you.

A. Information You Provide Directly

This is information you voluntarily give us when purchasing products (beer, clothing, etc.), creating an account, or contacting us.

Personal Identifiers: Name, email address, postal address (for shipping and billing), phone number.

Account Information: Username, password (encrypted).

Age Verification Data: Date of birth, as legally required for the purchase of alcoholic beverages.

Payment Information: Payment card details (processed securely by our third-party payment processor and not stored on our servers), billing address.

Communication Data: Records of emails, live chat, or other correspondence with us.

B. Information Collected Automatically (Cookies and Tracking)

When you access the Site, we automatically collect certain information through cookies, log files, and similar tracking technologies.

Device and Usage Data: IP address, browser type and version, operating system, time zone setting, referring/exit pages.

Browsing Activity: Products you view, search terms, pages you visit, and the dates/times of your visits.

Location Data: General geographical location derived from your IP address.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

Fulfilling Orders (E-commerce): To process your transactions, ship your beer and clothing orders, and manage returns and exchanges.

Age Verification: To comply with legal obligations requiring us to verify that customers purchasing alcohol are of legal drinking age.

Account Management: To manage your online account, provide order history, and handle customer service requests.

Marketing and Communication: To send you updates, promotional offers, newsletters, and information about new products (if you have opted in).

Improvement of Services: To analyze website usage, understand customer preferences, and improve the functionality, product selection, and user experience of our Site.

Security: To protect the Site from fraud and ensure the security of our systems and data.

3. Sharing Your Information

We will never sell your personal information. We only share your information with trusted third parties necessary for running our business and providing our services:

Service Providers: We share necessary data with companies that perform services on our behalf, such as:

Payment Processors: To securely process payments for your orders.

Shipping Carriers: (e.g., Royal Mail, DHL) to deliver your beer and clothing.

Marketing & Analytics Platforms: To help us measure and improve the effectiveness of our campaigns and website.

Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers: In connection with a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

4. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

Access: You have the right to request a copy of the personal data we hold about you.

Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.

Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data, subject to certain legal exceptions (e.g., if we need to retain it for legal/tax purposes).

Opt-Out of Marketing: You can opt out of receiving marketing emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us directly.

Cookie Preferences: You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Site.

5. Age Restriction (Alcohol Sales)

Tintagel Brewery strictly adheres to the legal requirements for the sale of alcohol.

You must be of legal drinking age in your jurisdiction (typically 18 or 21) to purchase any alcoholic beverages from our Site.

By placing an order for beer, you legally affirm that you meet the age requirement.

We reserve the right to verify your age using data you provide and/or third-party verification services. Failure to verify age will result in the cancellation of the alcohol portion of your order.

6. Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We use SSL encryption to protect your data during transmission.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.